富贵乐园棋牌

Intelligent call center system

Easily own an expert smart call center system

System lease on demand

No one-time investment is required, the number of seats increases or decreases as needed
Quick deployment, out of the box

Diverse and flexible solutions

Provide flexible deployment solutions based on enterprise needs
Supports public, private, and hybrid clouds

National coverage of resources

100% of call platform resources cover national key cities
City, direct sign 400/95 number

Unified management monitoring

Unified real-time management of distributed workplaces across the country, 7x24
One-to-one dedicated customer service

Multi-channel, one-stop customer service model

Unified services from multi-channel customers such as phone, Web, App, WeChat, email, etc.

Full product coverage

CRM + Ticket System
Monitoring report
Mobile APP
Intelligent speech analysis
Intelligent voice interaction

Support the entire process from customer management to after-sales service

Intelligently identify the name, region, and contact information of incoming customers, customer resources
Master in one hand. Support the creation and tracking of work orders, changes in each link, remind and record at any time

  • Customer template
  • Customer data

  • Target customers
  • Ticket Template

  • Work order circulation
  • Ticket tracking

360-degree monitoring statistics, management without dead ends

Real-time monitoring of call volume, high / low peak hours, response time, customer satisfaction, etc.
Clear and intuitive chart display form, accurate and comprehensive statistical reports, allowing performance evaluation and marketing
Easier planning

  • real time monitoring
  • Monitoring report

  • Customer Source Intent Analysis
  • Customer service workload assessment

Monitor and manage anytime, anywhere

Free up the space constraints of customer service staff, handle customer service issues anytime, anywhere, mobile online customer service
Proficient in internal communication and work order flow, supervisors control the operation data of the call center team at any time

  • Mobile online customer service
  • Mobile ticket

  • Mobile monitoring
  • Enterprise IM

Intelligent speech analysis

Docking with the AI voice smart platform to achieve automatic quality inspection with full coverage, based on big voice data
Analysis, collection and early warning of hot public opinion, business operation analysis, advertising and customer surveys, etc.
Monographic analysis

  • Automatic voice to text
  • Intelligent voice quality inspection

  • Speech big data analysis
  • Hot public opinion analysis

Intelligent voice interaction

Docking with AI voice intelligence platform, realizing user and agent portraits, real-time push for customer service representatives
Business solution using all-weather intelligent robots to handle most simple, high-frequency, repetitive
Problems, reducing customer service labor costs

  • ASR speech recognition
  • Natural language processing

  • User and agent portraits
  • Intelligent voice robot

  • Intelligent customer service assistant
  • Voice notification platform

Well-known companies use Heli Egjet call center like this

Large-scale distributed customer service

The number of seats is 10,000+ and is distributed throughout the country to achieve distributed seats
Centralized management to reduce management costs

Omni-channel intelligent customer service

Integrate omni-channels such as phone, WeChat, APP and Web, intelligent robots
Collaboration, a more humane reception strategy, matching multiple business scenarios

Business process management

Consultation opportunities are created and monitored in real time, customized
Yigonghai customer allocation rules, seamless integration with CRM system

After-sales service management

Service modules such as maintenance and return can be flexibly configured.
System can be flexibly docked, 7x24 uninterrupted calls to ensure pick-up rate

Meet the needs of enterprise customized services

Deep industry accumulation

Heli Yijie products are widely used in telecommunications, financial express, education, e-commerce and public utilities.

Strong technical strength

600+ people company scale, 80% are technical cadres, 27 core technologies, 104 software copyrights, all products are independently developed

Professional implementation plan

Meet complex business needs of enterprises, support local deployment and cloud deployment, and provide professional system implementation solutions

Service centers across the country

The platform resources are spread all over the country. There are professional service centers in 26 provinces and cities, providing one-stop service with customers as the core.

Product version and price

Online version
月/坐席 ¥ 239 / seat
Standard version
月/坐席 ¥ 399 / seat
Enterprise Edition
月/坐席 ¥ 699 / seat

通过合力亿捷产品和技术获取服务 On average, at least 80 million people receive services through Heli Eager products and technologies

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