Intelligent value-added application of express logistics
Telecom operator intelligent customer service
Telecom operators, administration, corporate affairs
Auto finance customer service and collection
Smart car CRM
Smart Marketing in Education Industry
Intelligent voice robot shunt
Add intelligent voice robot services to traditional IVR, understand incoming customer demands, and schedule back-end capabilities such as intelligent knowledge bases and business processing interfaces to provide customers with natural voice services.
Speech recognition / synthesis technology
Natural language understanding
Support for multiple rounds of dialog management
Supports capacity expansion on existing queuing machines
Omni-channel, all-media unified online service support
Provide unified access for omni-channel online services such as mobile / web / micro-hall, micro-blog, and official website, and support online robot, user knowledge base, and artificial seat service access.
Robot / labor / user self-service integration switch
Agent intelligent assistance
Agent site management
Service indicator monitoring statistics
Comprehensive intelligent agent assistance
Provide online / hotline agents with comprehensive intelligent auxiliary functions such as customer intent judgment, plan recommendation, and quick business handling, reducing agent capacity requirements, saving training expenses, improving agent efficiency and customer perception.
Voice-to-text, voice, intonation, speaking speed, etc.
Prejudge user's intention and status, push service guide
High-frequency business auxiliary query
Call cause analysis record
Smart recording for full recording
Use voice recognition, natural language understanding and other technologies to perform automatic quality inspections of all call center manual service recordings, comprehensively improve the quality inspection efficiency, expand the scope of quality inspection, and save labor costs.
Customizable QC rule templates
Custom scoring templates and scoring processes
Violation, forward service real-time quality inspection
Centralized integrated customer service system
In accordance with the "unified platform, two-tier application" model, the scattered customer service systems of telecom operators in each province are integrated into a set of integrated customer service systems. Includes core customer service production functions such as voice robots, omni-channel agent workbenches, and province-specific personality zones to create Internet-based, multimedia-based, and intelligent integrated service capabilities.
Unified service support for all media and channels
One-screen clearing, one-click processing, one-click diagnosis and other intelligent scene assistance
Intelligent customer service assistant transcribing in real time
Intelligent operation, traffic scheduling, KPI indicator monitoring and early warning
Huihu cloud builds an intelligent marketing capability platform for operators
Provide a centralized call platform for the problems of widespread business and team decentralization, weak management and control of partners, and frequent data leakage in the telemarketing process.
An overall solution for online execution of marketing tasks and unified settlement.
Handy contacts for quick and easy
Blessings for all
Open capabilities and easy docking
Unified supervision, beware of crossing the line
More application scenarios
Differentiated IVR shunt
Support different service content for different access customers based on customer portrait, service time and dynamic strategy.
Agent crowdsourcing + mobile training
Through the release of tasks on the platform, part-time employees can grab orders through mobile phones, and at the same time, mobile training exams are provided.
Customer Voice Mining
In-depth mining and analysis of the full amount of detailed data, forming hot-spot discovery, root cause exploration, thematic analysis and other shaping analysis tools.
Unified management of multi-level WeChat public account
Integrate WeChat public account services scattered in different regions and departments to achieve a centralized management of a management interface.
Overall operation monitoring + accurate on-site management
It provides overall operation monitoring based on core service indicators and precise on-site management functions that can be controlled to any agent.
Circulation of work orders across departments and regions
Support multi-level, multi-department, and cross-region free circulation throughout the group, and support centralized monitoring of complaint handling, service early warning, and report statistics.